Please be assured that any omissions are genuine oversights and will be honoured if proven. If the item you have received does not match the original listing description or it is damaged please send us a message including photos of the damage or flaws where appropriate.We use recycled packing materials where possible. We are flexible as long as we are informed. We wash, clean and disinfect all our items as best as we can.
Some older items may have stains, discoloring or residue which may be hard to remove. We do not polish Metalware as some customers prefer the original patina.
Our bookshelves are disinfected at regular intervals with anti bacterial spray. We try to use organic cleaning products where possible. Please read our item description thoroughly in order to be fully aware of the condition of the item.
We ensure that all our customers and suppliers receive appropriate feedback in a timely manner. Most issues can be resolved amicably through positive and honest communication. Feedback on our store, products and service. If you feel that we could make your shopping experience easier please message us with any recommendations that you may have to make our store more user friendly. If you have time please have a browse through our other items.